Refund & Cancellation Policy of Healthy Life Store
HLS has established a fair and reasonable Refund and Cancellation policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. Healthy Life Store will take a decision on the cancellation request based on the current order status among other factors. For example, if products of that order has already been sent for delivery/shipping, it will not be possible to cancel the order.
Refund/Replacement requests will be considered only if the request is made to HLS Customer Support, within 12 hours of receiving delivery of the item. The reasons for example could be an incorrect item was shipped, or the product has gone bad. It is the responsibility of the customer to provide adequate information (including photographs) to help HLS take a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer thinks it is not good enough as long as the product is within expiry date.
In case of receipt of damaged product, please report the same to our Customer Support, within 12 hours of receipt of the order. The Customer should provide adequate information (including photographs) so Healthy Life Store can reach a decision. Healthy Life Store will provide refund/replacement to the customer in case of a positive decision.
For product replacements, the customer will be delivered a new packet of the same product, matching the quantity/weight of the products. In case the same product is not available, an equivalent product will be shipped after discussion with the customer.
Healthy Life Store will usually process refunds within 1-2 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner, who will process the refund within 7-10 business days.